Home Trends and Research Business Anchors Away? Trust in the Twitter Era
Anchors Away? Trust in the Twitter Era PDF Print E-mail
Trends and Research - Business

I grew up listening to Walter Cronkite report the evening news and like many Americans during those years, I believed in what he said from the news desk. His recent death has brought the word “trust” to the forefront of my mind more than once in the last few days. After all, during his career as anchor of the CBS Evening News various polls identified him as the “most trusted man in America.” What working journalist today would approach that high perch?

Trust is partially a matter of authenticity. For Cronkite listeners, his depth of experience and kind demeanor was the real thing, and that translated into trust.

But who do you trust now? In today’s ever-changing world of communication and social media, authenticity comes in the form of opinions and recommendations from people you know and from consumers online.

An April study conducted by Nielsen Co. found that when it comes to trust, personal recommendations and consumer opinions posted online are most valued by consumers worldwide. Ninety percent of respondents said they trust recommendations from people they know, while 70 percent said they trusted consumer opinions posted online. Branded Web sites were also trusted by 70 percent of respondents.

The twice-yearly Nielsen Global Online Consumer Survey gauged opinions from 25,000 Internet consumers from 50 countries. The results,said a Nielsen executive, show that advertisers are being forced to use “a more realistic form of advertising that is grounded in the experience of consumers rather than in the lofty goals of advertisers.”

In other words, a satisfied customer who is eager to share that satisfaction with other is a highly credible and mostly likely very effective, selling tool.

If you ever underestimated the power of word of mouth and word of mouse referrals, this survey clears up those doubts and underscores where the trust lies these days – in the hands of the connected consumer.

The California Cut Flower Commission recently took its latest campaign right to one very connected group with a strong following online. Read here how it tapped into the live wire of mommy bloggers to California-grown flowers.

Comments

avatar Greg Johnson
0
 
 
So what's new? Word-of-mouth has been around forever. In the online world, this word-of-mouth method is called "social media". What has changed is the speed at which the word gets spread.

I believe that most smart consumers have always realized that reputation can be enhanced through advertising. So they also seek out others advice. And the place to do it is through social media outlets.

Although I agree that advances in technology have impacted my business, my focus has remained the same - taking better care of my existing customers, those who have chosen to place their trust in me.

In my opinion, more florists would be better served by doing the same.
Thursday 23 July 2009, 04:59
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avatar Raj Singla
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Friday 07 January 2011, 01:24
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Monday 28 March 2011, 20:33
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avatar Tamara
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Gracias por la oportunidad de expresar sus puntos de vista sobre los temas más importantes
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avatar Vanessa Ferreira
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You should never trust anybody. Only trust yourself and your RESEARCH. People will lie, if it fits into their agenda. Never forget that.
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Tuesday 01 February 2011, 06:55
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avatar Ron
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I'm helping a florist set up their Google AdWords for Valentine's and I'm amazed at how easy the competition is in one of the bigger markets. I'm still not convinced that florists are THAT on-the-ball with their marketing yet.

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Wednesday 02 February 2011, 07:46
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avatar filme online
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in one of the bigger markets. I'm still not convinced that florists are THAT on-the-ball with their marketing yet.
Thursday 17 February 2011, 12:26
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I would like to thank you for the efforts you have made in writing this post. I am hoping the same best work from you in the future as well.
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Twitter is very useful for me in personal and business. Thanks.

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I am a big fan of twitter and love to twits on it.

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Hmm interesting post and seems twitter is causing a lot of problems with the media at this current time.

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Tuesday 10 May 2011, 04:16
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Thursday 08 September 2011, 01:01
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avatar Carol Walker
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