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Convention Attendees: Exercise Your Bragging Rights PDF Print E-mail
Success Stories-Cool Businesses-Renegades - Florists
I was talking to Vince Butera, AAF, AIFD, PFCI, of Butera the Florist in York, Pa., and his wife, Caroline, before the Premier Product Showcase last Saturday at SAF Phoenix 2009, and he told me he really markets the fact that the attends the SAF convention to his customers.

Essentially, he lets customers know that he participates in national conventions, where he stays up to speed on new trends and gets to see some of the best varieties of flowers and plants on the market. He lets them know that he networks with growers and suppliers and comes back to his shop energized and ready to put what he learned into practice -- for the benefit of his customers.

On top of that, he markets the Outstanding Varieties Best in Show and Class winners to his customers -- as in, "I have available a white gerbera which just won a national award at the prestigious Society of American Florists Outstanding Varieties Competition."

Vince says this helps position him before his customers as a "cutting edge" florist who cares about professional development and bringing new things to his client base.

This certainly makes sense – and there are likely myriad other ways to promote participation in a convention, whether SAF’s, a state or regional event or AIFD Symposium. Anyone else out there doing the same? If so, please share how you use your attendance at these events to position yourself as a real pro to customers.

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Your Bottom Line Wishes You Were Here PDF Print E-mail
Success Stories-Cool Businesses-Renegades - Florists

Almost exactly a year ago, the economy went into a tailspin in its most public way, with banks getting taken over by the government and the country’s largest insurance company getting bailed out.

Since then, 108 banks have shuttered, others have consolidated and 35 percent of domestic banks have tightened credit for small firms in July, according to a recent survey from the Federal Reserve. Of course, most small businesses don’t need a survey to tell them credit has dried up.

So, don’t you wish someone had told you back then to ask your bank for a bigger line of credit?

Well, someone did. Last year, at SAF Palm Beach 2008, speaker Paul Goodman, CPA, gave that as his No. 1 piece of advice during Financial Survival Kit, Dos and Don’ts.

It’s that kind of business-saving, practical, must-implement-as-soon-as-I-get-home-from-convention information that's drawing about 270 retailers, wholesalers and growers to the SAF’s 125th convention this week in Phoenix. With business owners watching every penny and operating with leaner staffs, the choice to spend a few hundred dollars and few days away from their business might seem like a tough one – until you talk to attendees.

And that’s exactly what we did:

“This year, more than ever, we should be here,” said Jeffrey Dyer, who along with his wife, Leanne, are two of the 37 first-time attendees. The owners of Pizzazz Floral & Garden in Cheyenne, Wyo., said they are are especially looking forward to the session on building sympathy business and the Idea Swap, a fast-paced, high-energy session that packed in attendees last year.

“I told my managers to clear their calendars and get ready for a idea-packed dinner when I get back,” said Shari Lane of A Flower Fair of Las Vegas. “I’ve been in the industry for 20 years but as a manager of managers, I need this to re-energize and re-focus.”

"I couldn't afford not to come," said Cora Morrison of Des Moines Florist, another first-time attendee who said a tough economy made the decision to come an easy one. "In times like this, we need one another as a sounding board and reality check. And we need the kind of speakers and networking SAF offers to recharge."

“I am here for the business side; I can do the design but you can’t beat the how-to, financial side information,” said Jeane Meiers of Jeane Meiers Florist in Stanley, N.D. “And I had to hear it from Paul Goodman in person. That’s the kind of information you can’t miss.”

That sounds like an endorsement you can take to the bank.

 

 


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True Grit: More Than the Stuff of Westerns PDF Print E-mail
Success Stories-Cool Businesses-Renegades - Non-floral

Psychologists have recently discovered that “grit” – defined as the unique ability to set a specific goal and do whatever it takes until that goal is reached – is a key element of achieving success in life.

If you are like me, that discovery is not exactly earth-shattering news. Recall that Thomas Edison once said, “success is one percent inspiration and 99 percent perspiration.” Working hard, persisting in the face of obstacles, focusing on the task at hand and persevering until the job is done – those are things you do every day, all day. And in today’s economic climate, the need for grit is a necessity and not just an empty buzzword.

But what’s interesting is that psychologists are now able to scientifically evaluate the relative importance of traits like intelligence, innate talent and grit to lifetime achievement. As an article on the discovery points out, grit is an essential and often overlooked component of success.

So while you may be talented and intelligent, your ability as an entrepreneur to do whatever it takes to achieve your goals may just be the most important asset you have.

And remember, too, that mingling with others who have grit is valuable. You’ll find that at the SAF Phoenix 2009. Hope to see you (and your grit) there.


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Promise Keepers, AT&T Follows Through on Ad Policy Pledge PDF Print E-mail
Success Stories-Cool Businesses-Renegades - Florists

On Labor Day, I appropriately got the good news that hard work and persistence pays off. A San Diego florist whose Yellowpages.com listing had been parceled off to competitors e-mailed me with the news that ads were gone.

It was a happy ending to a story that started in mid-August when Teri Egenberger contacted me when she discovered competing ads from online competitors in the borders of Molly Malloy's Yellowpages.com listing and on those of florists nationwide. I contacted AT&T, the parent company of Yellowpages.com, and after a couple of e-mail exchanges, the PR contact promised that AT&T was working to remove the ads from all sites.

After the full story ran Aug. 19 in E-brief, several florists contacted us to say they've been fighting this same territorial battle for months.

Their fight, at least for now, ended with a victory over Labor Day weekend.

 

 

 

 

 


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Score one for the little guys PDF Print E-mail
Success Stories-Cool Businesses-Renegades - Florists

I just got off the phone with a florist in San Diego who refused to silently watch her page on AT&T’s YellowPages.com be parceled off to competing online flower sites. Thanks to her tenacity and a couple of calls from a reporter, AT&T says it’s “working as quickly as possible,” to remove the ads and end the practice of selling space on the directory pages of advertisers.

Here’s how it all went down (and why those ads will be coming down).

Earlier this week, Teri Egenberger of Molly Malloy’s Floral Company noticed two brightly colored ads for flowers on her shop’s YellowPages.com listing. Now, it wasn’t the first time she’d seen the ads, Flower.com and Dial a Flower advertiser on the main page that pops up when users search for florists and San Diego. But this was the Molly Malloy page, the one she pays $338 a month for.

She did a search for other florists, who also had paid listings, and was slack-jawed to discover online flower ads on every page. She immediately called her sales representative, who at first was incredulous that such a thing could even happen but after talking to her supervisor, offered to let Egenberger out of her contract.

No deal. The florist didn’t want to just pack up and move because AT&T had sold off some precious real estate on her online property to competitors. She wanted AT&T to get those ads off her site.

She called other local florists to alert them to the situation and then e-mailed SAF on Tuesday, hoping to mobilize enough florists at the local level to convince AT&T to remove the ads.

Egenberger and I traded e-mails and details about her contract and her frustration. “I don't have a problem with them having as many ads as they want on their listing page,” she wrote. “My problem is that once a customer has chosen MY shop and wants more information on ME, I expect that MY shop info will open without diversions to my competition.”

I e-mailed Jodi Bart, AT&T PR contact for the YellowPages.com on Wednesday afternoon and heard back almost immediately. Bart promised to investigate the matter further. I’ve heard this promise before and was skeptical. I was certain this was going to be just another Wild West of the Internet story, where pop-up advertising rules, real estate is divided up into smaller plots and the highest bidder can plop down right in its competitor’s front yard.

I was wrong.

Today at 11:26 a.m., Bart called to tell me that “customers had brought this to the attention of AT&T” and the company was working to remove the ads on paid listings, like that of Molly Malloy.

She couldn’t confirm the time frame, but promised they’d be removed as soon as soon as possible.

This time I believed her.

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