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Shop Visits Immerse Staff in Members’ Colorful, Creative Environs PDF Print E-mail
Industry News - Society of American Florists (SAF) News
"If we don't take off in the next 20 minutes, we'll be staying in West Palm Beach for the night." Not exactly the message I hoped to hear mere hours before I was scheduled to leave on my first business trip for SAF. Fortunately, though, the weather cooperated and I was on my way for a brief, but revealing tour through the Midwest.

Over the year and a half I have worked for SAF, I've heard so many great stories about our members including innovative sales techniques, clever shop designs, and expansive fields of fresh flowers. I finally got my chance to get into the field for a firsthand view of the industry, and I'm happy to share it with you.

Monday - June 7, Chicago

After leaving the 90-degree heat of Florida, I craved some cooler temperatures, which Chicago gladly provided. I started off my day with a trip to Kennicott Brothers Co., a wholesale florist that was founded in 1881. Red Kennicott, AAF, a former SAF president, welcomed me into his headquarters for a quick tour, where they do a large walk in business for your typical wholesale florist, before we headed out to visit a few of his retailer customers.

Our first stop was Ashland Addison Florist, where I got to see the Chicago delivery pool in action. In order to reach customers out of their immediate area, Ashland Addison offers three delivery pools in Chicago.

From there we moved onto A New Leaf Florist, where owner Marion Perry fills her downtown shop with youthful energy from the local arts institute. She employs some students as designers in the shop. Later that day, I stopped in City Scents Flowers & Gifts and marveled as owners Pat and Theresa Montana kept up with the steady walk-in business generated by foot traffic on and around Michigan Avenue-the Windy City's main drag.

Tuesday - June 8

Tuesday morning began with a trip to Phillip's Flowers corporate offices in Westmont, Ill. With 10 shops and deliveries to 150 suburbs, Phillip's is one of the larger retailers in the Chicago area. Phillip's, like many other SAF members, is family-run and has been for nearly 90 years.

Then, I was off to the growing side of our industry. I made a stop by Leider Greenhouses in Buffalo Grove, Ill. to visit their greenhouses that specializes in potted and bedding plants. Mark Leider showed me around the production area and explained the high amount of technology they use in the process.

On the way up to Milwaukee I stopped by a peony farm that is owned by Kennicott Brothers Co., in southern Wisconsin. They had recently finished harvesting the peonies but Red's granddaughter, Page, who is working at the farm for the summer, gave me a private tour of the location.

Wednesday - June 9

Before heading back to DC on Wednesday evening, I had the pleasure of spending the day with former SAF board member Tina Rojahn, of Rojahn and Malaney Wholesale Florist in Milwaukee. She introduced me to four retail florists: Phil and Monique Krainz of Roses Flower Shop, Nikki Lemler of Welkes Flowers, Linda and Mindy of Jess Fleur Fun, and Marty and Jane Loppnow of Waukesha Floral and Greenhouses. These four shops revealed a range of business tactics-from catering to a small community to operating in a large nursery setting.

All of our members were great hosts and let me see the real, personal side of their businesses. There is nothing that can replace seeing our members in action firsthand and this trip surely let me do that. Thanks to all I visited for taking time from your work day for me.


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M&Ms, Danbury Mint Disparage Valentine's Day Flowers PDF Print E-mail
Industry News - Negative floral press
Well, the Valentine's Day flower bashing has begun. In the past few days I've responded to one of the country's largest candy manufacturers, a local magazine in Indiana and once again to the Danbury Mint. We'll be reporting on instances and our response regularly in E-Brief, but here are the latest details.
  • M&M/Mars. They may promise to keep your hands clean, but M&Ms is taking a swipe at flowers this Valentine's Day. A TV commercial for the chocolate candies asks, "Can I send [M&Ms] instead of flowers?" And the site's custom-print Web site shows pink and red roses alongside pink and red M&Ms with the headline, "Forget Roses." In a letter faxed the global chief marketing officer of Mars, Inc., the parent company, SAF noted that "consumers choose M&M's for many positive reasons. Therefore making references to flowers to make your products look good seems unnecessary."

  • Danbury Mint. The repeat offender's Valentine's Day jewelry catalog contains statements such as: "This Valentine's Day, don't settle for roses ... More precious than a dozen roses ... Roses fade quickly ..." SAF faxed, e-mailed and mailed a letter to the company's president, Peter Maglathlin, to request that the company promote its products on their own merits. SAF has contacted Danbury Mint each year since 2005, and each year the Norwalk, Conn.-based company fails to respond.

    Although the negative floral references continue to go unanswered, it's important to let the company know that the floral industry is paying close attention and not giving up. One day, we'll get through to the Danbury Mint.

  • Terre Haute Living. SAF responded to an article in the January/February issue of the Indiana magazine. The article "Roses are red, Violets are blue: Really is that the best you can do?" makes disparaging statements about the price and freshness of Valentine's Day roses. In the letter to the magazine's editors, SAF stated: "While rose quality can vary due to so many outlets selling flowers for the holiday, your best bet is a local professional florist. Handling flowers is their business all year long, and they are educated in proper care and handling techniques and temperature management - the key to flower freshness and longevity."

Whenever you hear a negative floral reference, remember that SAF is the voice of the industry and let us know right away. You can contact me directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; (800) 336-4743 or by fax at (703) 836-8705. For more information, visit SAF's Negative Publicity Response Web page at www.safnow.org/negativepublicity.


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Good Things Come to Those Who Wait PDF Print E-mail
Industry News - Florists in the news

Achieving success on Capitol Hill requires patience and an appreciation of small victories.  After that, you need more patience. That’s just about the way it goes in any effort where politics play a major role.

And it’s no wonder, when so many people describe politics as “the art of the possible.” Working on something that’s just “possible” literally screams a need for patience.

The California Cut Flower Commission (CCFC) has a victory to be proud of, yet ultimate success will require much more patience. Last week, language was added to the Agriculture Appropriations bill that urges the USDA secretary to use existing resources to help the domestic flower growing industry develop a better distribution system to compete more effectively. Congratulations to CCFC because it took a great deal of lobbying to get that far.

Granted, “urging” the Secretary to take action is not the same as “directing” the Secretary to take action.  But it’s a steppingstone to the next level, and for that reason the language is significant.

More than 20 years ago, SAF experienced the same thrill of a seemingly small but, in reality, monumental victory when the floral industry was recognized, also in an Agriculture Appropriations Bill, as being an important part of the U.S. agriculture industry. This, combined with many subsequent years of lobbying, was the steppingstone to today’s $6.25 million Floral and Nursery Research Initiative.

That effort required patience and a compelling story to tell – two things CCFC will need as it moves forward.


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Better Business in St. Louis and Kansas City, Mo. PDF Print E-mail
Industry News - Society of American Florists (SAF) News
The possibility of saving money and making a bigger profit brought more than 75 florists in the St. Louis and Kansas City, Mo., areas out of their businesses for the day – some even traveling five hours to get there.

That’s what happened a few weeks ago, when SAF co-hosted “profitability clinics” with Hortica Insurance and Baisch & Skinner, Inc. in two St. Louis and Kansas City, Missouri, locations. 

Our featured speaker, floral industry financial consultant Paul Goodman, CPA, presented two sessions during each of the two day-long programs.  I hear he is called the Profitability Czar; I know why now!  I was surprised that attendees were willing to spend a full day away from their business — no one bailed! That speaks volumes about our industry’s need for business programming (and Paul Goodman’s rock star status).  He tackled topics near and (sometimes not so) dear to a business owner’s balance sheet: controlling costs of goods sold and payroll costs.  His approach was very easy to listen to and to understand. 

Hortica Insurance’s John Hodapp and Traci Dooley also had a presentation on how to be a good insurance customer.  John and Traci joked about how riveting insurance is as a topic (not!), but really, when they explained the different types of coverage and which would be most beneficial in certain situations, it attracted quite a lot of attention from the florists there.

The team from Baisch & Skinner in St. Louis included John Baisch, Bob Baisch, Zach Baisch, Steve Frye, Tom Hofeditz, Sandy Petot and Michael Will.  In Kansas City, John, Steve were there, joined by Brian Larkin, Sara Tafolla and Bob Oliva.  They had an interactive session on how they make sure their customers are getting the most for their money. One idea that had a lot of people very excited was the “Boot Box,” which they fill with a diversity of cut flowers and greens, from different locations, all the best quality and very affordable.  

But people were doing more than just listening.  The ideas really started flying during my presentation about how retail florists are reaching out to their customers. Several ideas were prompted from attendees, including promoting at community events, such as county fairs, and reaching out to elementary school kids. Many florists are collecting their customers’ e-mail addresses and have launched e-mail newsletters to keep them updated on what’s going on and on the best deals available.  There was much discussion on what SAF does to assist florists in dealing with funeral directors and the dreaded “In Lieu of..”, in addition to how SAF tackles negative publicity of florists and the floral industry.

While in St. Louis, I met one of the featured businesses in the cover story of the August issue of Floral Management: Kris Wittenaur of Diehl’s on Wheels in Waterloo, IL. She has done amazing things with her business. Besides her drive-up window and new greenhouses, she participates in a loyalty program to drive repeat visits from customers. 

We hope to do more of these programs around the country. Let us know if it’s something you’d be interested in hosting in your market.

p.s. Wholesalers: If you think it takes a design seminar to bring your retail customers out of their business for a day, call me. Let’s talk.

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